Frequently Asked Questions
Have questions? We have answers.
Ordering & Shipping
Do you ship internationally?
Yes! We offer worldwide shipping to ensure our customers everywhere can experience Épuvère. Whether you're in the US, Europe, Asia, or beyond, we'll deliver directly to your door.
How much does shipping cost?
We offer free shipping on all orders over €50. For orders under €50, standard shipping rates apply based on your location. Rates are calculated automatically at checkout.
How long does shipping take?
Standard delivery takes 7-14 business days from the date your order is dispatched. You'll receive tracking information via email once your order ships so you can monitor its progress.
My order hasn't arrived yet. What should I do?
If your order hasn't arrived within the expected delivery window, please contact us at gustify.inc@gmail.com with your order number. We'll investigate immediately and work to resolve the issue.
Returns & Guarantee
What is your return policy?
We offer a 60-day money-back guarantee on all Épuvère products. If you're not completely satisfied with your purchase, return it within 60 days for a full refund—no questions asked.
How do I start a return?
Email us a tgustify.inc@gmail.com with your order number and reason for return. We'll send you return instructions and a prepaid shipping label (for eligible regions). Once we receive your return, we'll process your refund within 5-7 business days.
Do I need to keep the original packaging?
While not required, we recommend keeping your original packaging for the first 60 days in case you need to initiate a return. Products should be returned in resalable condition.
Product Questions
How do I use the Sole 2 Pro?
Start with clean, completely dry feet. Select the fine roller for maintenance or coarse for calluses. Glide the device gently over problem areas for 3-5 minutes using slow, overlapping motions. Finish with the Restorative Foot Balm and bamboo socks. Full instructions are included in your package.
How often should I use it?
For optimal results, use the Sole 2 Pro every 7-14 days depending on your foot condition. Most users find bi-weekly treatments maintain perfectly smooth feet. Those with severe calluses may benefit from weekly sessions initially.
Is it safe for sensitive skin?
Yes. The Sole 2 Pro features variable speed control, allowing you to customize intensity based on your comfort level. Start on the lowest setting and gradually increase as your skin acclimates. Always use on dry feet.
Can I use this if I have diabetes or circulation issues?
If you have diabetic neuropathy, compromised circulation, or reduced sensation in your feet, please consult your physician before use. While the Sole 2 Pro is gentle, individuals with certain medical conditions should seek professional guidance first.
When will I see results?
Immediately. You'll notice smoother, softer skin after your first 5-minute session. With consistent use every 1-2 weeks, you'll maintain salon-quality results and prevent callus buildup long-term.
How long does the battery last?
A full charge provides up to 90 minutes of continuous use—enough for multiple treatments. Charging takes approximately 2 hours via the included USB cable. One charge typically lasts 3-4 weeks for regular users.
When should I replace the rollers?
Each roller head provides approximately 60 treatments. We recommend replacement every 4-6 months depending on usage frequency. Replacement rollers are available on our website.
Can I use this on wet feet?
No. The Sole 2 Pro is designed for use on completely dry skin only for both safety and optimal effectiveness. Using it on damp or wet feet can reduce performance and may damage the device.
What's included in the Complete Ritual bundle?
Your bundle includes:
- Épuvère Sole 2 Pro Device
- Fine Precision Roller Head
- Coarse Treatment Roller Head
- Restorative Foot Balm (2 oz)
- Bamboo Fiber Wellness Socks
- Professional Care Guide
- Protective Storage Pouch
- USB Charging Cable
Account & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay. All transactions are securely processed and encrypted.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.
Can I change or cancel my order?
If you need to modify or cancel your order, contact us immediately at gustify.inc@gmail.com We'll do our best to accommodate your request, but once an order has shipped, changes cannot be made.
Still Have Questions?
Our customer care team is here to help.
Email: gustify.inc@gmail.com
Response Time: Within 24 hours
Ready to experience Épuvère?